# TrillaBit End User License Agreement (EULA)
> This is the single document users accept — once at first run (and again only
> when the version below changes). See docs/OSS_COMPLIANCE.md for how the
> third-party notices interact with §9.
**EULA Version: 1.0** *(the app records this version with each acceptance;
bumping it re-prompts existing installs)*
---
This End User License Agreement ("**Agreement**") is a legal agreement between
you ("**you**", "**User**") and **TrillaBit Inc.**, an Ontario, Canada
corporation ("**TrillaBit**", "**we**") governing your use of the TrillaBit
desktop application, its bundled components, command-line tools, and related
services (the "**Software**").
**By clicking "I Agree", installing, or using the Software, you accept this
Agreement.** If you are accepting on behalf of an organization, you represent
that you have authority to bind that organization, and "you" means that
organization. If you do not agree, do not use the Software.
## 1. License Grant
Subject to this Agreement and your active subscription tier, TrillaBit grants
you a limited, non-exclusive, non-transferable, revocable license to install
and use the Software for your internal business or personal analytics
purposes:
- **Free tier** — use by a single user, with the feature and usage limits
published at the TrillaBit website, at no charge.
- **Individual tier** — use by the single named subscriber.
- **Team tier** — use by up to the number of seats purchased, by users within
your organization.
Feature availability, usage allotments (including AI credit allotments), and
seat counts are controlled by your license key and the then-current published
tier descriptions, which are incorporated by reference.
## 2. License Keys and Entitlements
The Software enforces entitlements through license keys. You may not share,
publish, sell, or transfer a license key outside your licensed organization;
use a key beyond its seat count; or circumvent, disable, or interfere with
license enforcement, usage metering, or technical limits. TrillaBit may revoke
keys obtained or used in violation of this Agreement.
## 3. Restrictions
Except as expressly permitted by this Agreement or by applicable law that
cannot be contractually waived, you may not:
1. copy (other than reasonable backups), modify, or create derivative works of
the Software;
2. reverse engineer, decompile, or disassemble the Software, except to the
extent such restriction is prohibited by applicable law;
3. rent, lease, lend, sell, sublicense, redistribute, or provide the Software
to any third party, including as a hosted or managed service (embedded and
OEM arrangements require a separate written agreement with TrillaBit);
4. remove or alter any proprietary notices; or
5. use the Software to develop a competing product, or publish benchmarks of
the Software without TrillaBit's prior written consent.
Section 3 does not limit your rights under the open-source licenses described
in Section 9, which prevail for the components they cover.
## 4. Your Data
The Software connects to data sources you control (your databases and
warehouses). As between you and TrillaBit:
1. **You own your data.** TrillaBit claims no rights in the data you query,
the metadata you model, or the dashboards and KPIs you build.
2. **Your data stays with you.** The Software processes your data locally on
your machines. It does not transmit your warehouse data to TrillaBit,
except: (a) content you choose to submit to AI features (Section 6), and
(b) limited licensing, billing, and diagnostic telemetry described in
Section 7.
3. **You are responsible for your data.** You represent that you have all
rights necessary to connect and query the data sources you configure, and
that your use complies with applicable law and your obligations to third
parties (including data-protection law for any personal data you process
with the Software).
## 5. Credentials and Security
The Software stores warehouse credentials and API keys encrypted at rest under
a master key held on your machine. You are responsible for safeguarding that
machine, your master key, and your license keys. **Loss of your master key
renders stored secrets unrecoverable; TrillaBit cannot restore them.**
## 6. AI Features — Important Disclaimer
The Software includes AI-assisted features (including "Addi") that generate
queries, analyses, summaries, and visualizations from your natural-language
requests.
1. **AI output may be wrong.** Generated SQL, calculations, summaries, and
answers are produced by statistical models and may be inaccurate,
incomplete, or misleading — even when presented confidently. **You are
solely responsible for reviewing and validating AI output before relying on
it for any business, financial, or other decision.** TrillaBit is not
liable for decisions made in reliance on AI-generated output.
2. **Third-party model providers.** AI features are fulfilled by third-party
large-language-model providers, either through TrillaBit's managed service
(using your tier's credit allotment) or through API keys you supply.
Content you submit to AI features (your questions and relevant metadata,
and query results where a feature summarizes them) is transmitted to the
applicable provider and is subject to that provider's terms. TrillaBit does
not control and is not responsible for third-party providers' availability,
output, or data handling. When you supply your own API key, your agreement
with that provider governs entirely.
3. **Credits.** Managed AI credits are consumed per use, expire as described
in the tier descriptions, are not redeemable for cash, and are
non-refundable except where required by law. TrillaBit may adjust credit
costs per operation prospectively to reflect provider pricing.
## 7. Telemetry, Licensing, and Billing Data
The Software communicates with TrillaBit services for license validation,
entitlement checks, billing, and — if enabled — crash and diagnostic reports.
This telemetry contains operational metadata (identifiers, versions, feature
counters, error information); it is not designed to include the contents of
your warehouse data.
## 8. Fees and Payment
Paid tiers are billed through our payment processor at the prices in effect at
purchase. Except as required by law or expressly stated at purchase, fees are
non-refundable. Prices for renewal periods may change with notice before the
renewal. You are responsible for applicable taxes other than taxes on
TrillaBit's income. Non-payment may result in downgrade to the Free tier or
suspension of entitlements.
## 9. Third-Party and Open-Source Software
The Software includes third-party open-source components. These components are
licensed to you under their own terms — reproduced or referenced in the
**Third-Party Software Notices** available in the application's About screen
and installed with the Software — and **those terms, not this Agreement,
govern your use of those components and prevail over this Agreement in any
conflict with respect to them.** Nothing in this Agreement restricts rights
granted to you by those licenses.
## 10. Updates
TrillaBit may provide updates that modify or remove features. Updates may be
accompanied by a revised version of this Agreement, which you must accept to
continue using the updated Software; your continued use of a prior version
remains governed by the version of this Agreement you accepted.
## 11. Term and Termination
This Agreement is effective until terminated. It terminates automatically if
you materially breach it and (where the breach is curable) fail to cure within
14 days of notice. You may terminate at any time by ceasing use and
uninstalling. On termination, your license ends and you must cease use of the
Software; Sections 4.1 (your ownership), 6, 9, and 12–16 survive. Termination
does not entitle you to a refund except as required by law.
## 12. Warranty Disclaimer
**THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY
KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRILLABIT DISCLAIMS ALL
WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND
UNINTERRUPTED OR ERROR-FREE OPERATION. TRILLABIT DOES NOT WARRANT THAT
QUERY RESULTS, VISUALIZATIONS, OR AI-GENERATED OUTPUT WILL BE ACCURATE OR
RELIABLE.** Some jurisdictions do not allow certain disclaimers; in that case
they apply to the maximum extent permitted.
## 13. Limitation of Liability
**TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) TRILLABIT WILL NOT BE LIABLE FOR
ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR
LOST PROFITS, REVENUE, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE
POSSIBILITY; AND (b) TRILLABIT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR
RELATING TO THIS AGREEMENT OR THE SOFTWARE WILL NOT EXCEED THE GREATER OF THE
AMOUNTS YOU PAID TO TRILLABIT IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE
OR FIFTY US DOLLARS (US$50).** These limits apply regardless of the theory of
liability and even if a remedy fails of its essential purpose. Where
applicable consumer-protection law grants you rights that cannot be limited by
contract, those rights are unaffected.
## 14. Indemnification
You will defend and indemnify TrillaBit against third-party claims arising
from (a) the data sources and data you connect or process with the Software,
(b) your breach of Sections 2–4, or (c) your violation of applicable law.
## 15. Export and Sanctions
You may not use or export the Software in violation of applicable export
control and sanctions laws, and you represent you are not located in an
embargoed jurisdiction or on a restricted-party list.
## 16. General
This Agreement is governed by the laws of the **Province of Ontario, Canada**
and the federal laws of Canada applicable therein, without regard to conflicts
of law, and the courts located in Ontario have exclusive jurisdiction. If any provision is
unenforceable, the remainder stays in effect. Failure to enforce is not
waiver. You may not assign this Agreement without TrillaBit's consent;
TrillaBit may assign it in connection with a merger, acquisition, or sale of
assets. This Agreement (with the documents it incorporates) is the entire
agreement regarding the Software and supersedes prior discussions. **Where
your organization has a separate signed agreement with TrillaBit (including
embedded/OEM partner agreements), that agreement prevails over this one to the
extent of any conflict, and end users accessing TrillaBit through such a
partner's product are governed by that agreement rather than this one.**
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*Questions: <[email protected]>.*